faq

What models of bands do you support?

We support Mi Band 1.0 (color LEDs), Mi Band 1A (white LEDs), Mi Band 1S (with heart rate measurement) and Mi Band 2 (with display). Also, technically the app works with Mi Band 3, but is not supported officially.

Will you add support for Mi Band 3? 

Probably, no. But as I wrote above, it is already supported unofficially.

Does this application support any other bands?

No, this application is for Xiaomi Mi Band only. Please, be sure that you have this band, not Microsoft Band or any other.

My Windows Phone cannot pair Mi Band by Bluetooth. What should I do?

Restarting the app and turning off/on Bluetooth may help. Update your band's firmware with official application Mi Fit for Android, iOS or our app. After that unpair it and try to pair with Windows Phone again.

My band doesn't synchronize with the app. Maybe I was not using my band for a month or so. What should I do?

Just restart your band through the bottom menu of "Device" page. Or you can try unbinding band in the same menu and binding it back to the app. That should help.

How to disconnect my Mi Band from Windows Phone?

Just remove the band in Bluetooth settings. If you cannot reconnect the band to another phone, restart both phones.

When will you implement vibration notifications on phone calls/SMS/WhatsApp?

Just download the app "Notify Mi Band". It is available for Windows 10 Mobile. Make sure to have Anniversary update installed (1607). Also, you need to authorize the app in settings of Bind Mi Band, just follow hints in the application. Unfortunately, support for notifications on Windows Mobile is unreliable, so we give no guarantees about the app.

Why does the number of calories and steps are different on the screen of my Mi Band 2 and in the app?

This happens because we have our own algorithms for calories and distance calculation. We made a research and take into account your height, weight, pace, and other factors to determine the most accurate result possible for this kind of bands. We believe that implementation we did is working much better than linear formulas usually used in the apps.

How does the sleep tracking work?

Read everything about sleep tracking here.

When will you translate the application to my language?

Right now application supports up to 10 most popular languages among our users.

Something went wrong with my payment! I can see an error or I got charged some extra money!

All the payments in the app are done through Microsoft Store. We don't have any access to your account, payments or payment details, so all the questions have to be directed to the Microsoft Store support. 

Sometimes Microsoft Store can charge you a small payment (around 1USD/EUR) to check your card, but it will be returned usually during a week.

My PRO subscription disappeared! 

Just restart your phone, make sure you have an Internet connection through cell network and start the app. This will make sure that the system can reach Microsoft Store payments and will restore your subscription.
If the subscription is still not restored, try to purchase the application again, it should be free. If it is not (the price shown is non-zero), please, contact Microsoft Store support.

How do you handle my personal data?

We don't store any personal data on our side. We may store anonymous statistics regarding app usage.